FAQ
How much will I have to pay?
The amount that you are responsible for depends on your service. Your responsibilities typically include any testing services not covered by your plan.
The charge to your card will not exceed the amount you authorized. If you owe more than the amount you authorized, we’ll mail you a bill for the remaining amount.
Can I pay my bill online?
Yes. Please ensure you have a valid form of payment and click here to pay your bill online.
It is important to note that payments submitted through any other website may require payment of additional fees of the payment processor which are not applied to your invoice.
How can I obtain pricing information?
If you have any questions about booking a service, you can use our pricing online or contact us to obtain pricing information.
What is your shipping policy?
Standard Shipping: 3-6 business days
Free Shipping: Available for orders over $100
International Shipping: We ship to Canada
Lost or Damaged Packages: If your order is lost or damaged during shipping, please contact us at 612-450-4746 within 20 days for assistance.
Returns & Exchanges: For information on returns, please see our Return Policy.
Additional Information: Orders cannot be shipped to PO boxes. Tracking information will be provided via email once your order ships.
Is Q1STRHS HIPAA compliant?
YES, HIPAA compliance is not a one-time checklist but an ongoing program that includes conducting risk assessments to identify vulnerabilities in PHI handling and more.